Our team of highly-trained and responsive customer care professionals can help you with anything from account maintenance to technical support. Sign up now and qualify for a limited time deal! That’s because liquidated damages clauses are so unfair and one-sided that several consumer-friendly states have passed legislation to limit the amount providers can charge you as liquidated damages. The lack of positive reviews isn’t such a bad thing, as satisfied customers rarely take the time to post a review. Please refer to our Advertising Disclosure to learn more about how we earn compensation from affiliate partnerships and how we maintain our independent editorial integrity. The X-Charge application works on all versions of Windows and didn’t die on the vine. Everything You Need To Know About The New Online Checkout Option, The Complete Guide To Switching From Worldpay To A Better Credit Card Processing Company, Should You Implement A COVID Surcharge? They have accounts on Facebook, Twitter, LinkedIn, and Google+. Current or former customers of XCharge are also encouraged to leave a review of their experience in the Comments section below. Evosus retrieves the transaction response from the OpenEdge Gateway. Install the XCharge server on your central server; it does not need to be connected to a terminal. See our OpenEdge review for up-to-date information about this company. Monday - Friday: 5:00 am - 5:00 pm Pacific time. Square is free to use and currently includes a free card reader at sign-up! XCharge, also known as OpenEdge or Global Payments, is an integrated credit card program that can be used to process credit and debit card transactions. As of OpenEdge 10.1C03 and 10.2A01, this parameter is also acknowledged and used by _sqlsrv2 processes when dealing with SQL/ODBC clients. Credit Card Processing Services. Today I was told by OpenEdge credit card processors that the rate they agreed to charge me in October 2017 … Support Hours of Operation. There are no standard fees that apply to every merchant using XCharge. XCharge is listed as a third-party software vendor. OpenEdge, however, is very active in the social media sphere. BBB is here to help. 2578 W 600 N. Lindon, UT 84042-1227. http://www.openedgepayment.com. Email me at garyktworkwest@ gmail.com. Jpmorgan chase co, ipp320 payment terminal, device drivers ingenico. Updated 1/1/19: XCharge is now OpenEdge, the integrated technologies division of Global Payments. Customer Engagement Suite A fully integrated offering of customer-centric solutions designed to power a seamless, consistent experience across all channels of communication. There is also one complaint against XCharge on Ripoff Report, but it’s from 2010. OpenEdge Inc. | 852 followers on LinkedIn. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. Your comment may take some time to appear.Please read the "User Review and Comment Policy" before posting. One thing to note is that this liquidated damages clause differs from what other providers impose in that it doesn’t factor in what you’ve been paying in processing charges in calculating damages. What if you’re not happy with your service and want to close your account? The XCharge Mobile app, while still available in the iTunes and Google Play stores, is officially considered obsolete, with a recommendation that customers download the newer OpenEdge Mobile app instead. In fact, if you’re using Mitchell 1 to manage your shop, it’s the only available option. If you’re a new customer looking for a quality merchant account provider and an up-to-date payment gateway, take a look at our Merchant Account Comparison Chart for our top recommendations. OpenEdge is known for industry-leading security features, which have been incorporated into OpenEdge Mobile. We love PaymentCloud's predictable pricing and excellent service. Global payments integrated recognized, bt anywhere commerce, providing outstanding customer service, device drivers ingenico telium, manual card entry. From Design to R&D, from manufacturing to sales, from solutions to maintenance, XCharge thrives to enable charging capacity to energy companies, fleet operators, and parking lot operators worldwide. Unfortunately, there are problems. While 24/7 telephone support should theoretically lead to excellent customer service, it doesn’t always work out that way in actual practice. We are very sorry to hear you felt you had a negative experience with our company and would like to provide some additional insights to hopefully help clear up some of your concerns. There are also eight videos from the now-defunct Accelerated Payment Technologies on their AcceleratedVideos YouTube channel. Check Out Our Preferred Credit Card Processors . Today, XCharge operates as a subsidiary of OpenEdge Payments, LLC, itself a division of Global Payments. While this practice is common in the processing industry, it’s also lead to a high volume of complaints from merchants. To also process check payments, sign up for the OpenEdge check service. If you’ve had a positive experience with XCharge, please be sure to leave a review in the Comments section below. Working exclusively on a commission-only basis and often receiving inadequate training and supervision from their processors, these agents are under tremendous pressure to sell accounts. There’s also a blank for even more fees to be added to your contract. No credit card is required to create your account. Beware when you work with them as you will need to force their hand to keep your information secure and private. If capturing signatures, they will be stored on the workstation in your office that acts as the XCharge server. Phone numbers for specific countries can be found at Progress support page: We've done in-depth research on each and confidently recommend them. With no updates on the horizon for XCharge’s products, there’s no reason to be stuck in a long-term contract. Without the direct input of an in-house sales team, customer service tends to suffer. Be careful with this company. As club members issued chargebacks this company withdrew additional funds from my bank essentially forcing me to pay twice as they made off with the original funds. Caught up in a series of business mergers and acquisitions, it’s stuck in a kind of purgatory where the product hasn’t been discontinued, but also hasn’t been updated in years. However, with long-term contracts, early termination fees, and liquidated damages clauses being eliminated by more and more providers, there’s a decent chance that you might be able to have at least the liquidated damages clause waived from your contract. Downloadable brochures add a little information, but mostly serve as advertisements rather than educational resources. XCharge is our current featured vendor in this category. Install XCharge as a Windows Service to prevent accidental shutdown of the XCharge program and/or server. For example, follow these steps if you have a workstation attached to a cash drawer that is used to accept customer payments. Nonetheless, it could cost you far more than the $300-$500 early termination fee other providers charge. Frank Kehl has been writing about merchant services, payment gateways, and international money transfer services since 2015. TouchBistro is one of our top picks for Restaurant POS! We have assigned OpenEdge a “C” rating in this section due to its growing number … Wrong! ShippingEasy is one of our top picks for shipping software! BBB Business Profiles are subject to change at any time. New customers should consider going with Global Payments directly. Overall, customer support for XCharge through OpenEdge rates as mediocre. the ability to view transaction and batch reports. We don’t approve of early termination fees in general, but this kind of clause could potentially cost you much more than the industry average of $300 – $500 for an ETF. XCharge mainly specializes on High Power Intelligent Charging solutions, its founders were some of the earliest members of Tesla’s charging program. Openedge illegally seized my deposit for March just as the pandemic crippled the Economy. RCM notifies the OpenEdge payment form that the transaction is completed. We love Fattmerchant's predictable pricing and excellent service. The phone numbers for Progress Technical are: United States is +1 781-280-4999. How much this will actually cost you will depend on how much you’re paying in monthly fees and how long you have left on your contract. Secondly, technical support has been very responsive. Expect ‘paper ‘ applications to still be used to fax into somewhere with no accountability for information. XCharge services are primarily obtained via third-party sales agents. Saturday: 6:30 am - 3:00 pm Pacific time. It also has offices in Henderson, Nevada and St. Louis, Missouri. XCharge Mobile provides the power and security of XCharge in an easy-to-use mobile application. Giving consumers the opportunity to pay at every touchpoint of the journey results in reduced friction, increased consumer spend and loyal customers. The inclusion of a liquidated damages clause in their contracts is a big strike against XCharge, and it’s enough to automatically put them in our “do not recommend” category. Lendio is a free-to-use marketplace that allows you to compare lenders side-by-side. OpenEdge offers live phone and email customer support channels. These 7 Great Solutions Can Solve Your Store’s Woes. ‎*** XCHARGE MOBILE IS OBSOLETE. On the first time logging in, OpenEdge View requires that you reset your password. I requested some sort of adjustment for it was about $140.00 per month, possibly for several years. Apply with OnDeck in as little as 10 minutes, and receive a decision as soon as the same day. He has a Bachelor of Science degree from Penn State and a Juris Doctorate from the Ventura College of Law. Opinions expressed here are author’s alone. So why is XCharge still in business? If the outdated software wasn’t enough of a problem, the liquidated damages clause in XCharge’s merchant account contracts through Global Payments would also be reason enough to avoid them. Additionally, Accelerated Payment Technologies™, developers of XCharge Mobile, strives to meet and exceed your sales and service expectations. For security purposes, you will be In other words, if the calculated damages would exceed the amount allowed under state law, you’ll only pay the lesser amount. OpenEdge View also provides the Customer Engagement Suite. However, there is a profile for OpenEdge. Responses are not provided or commissioned by the vendor or bank advertiser. Quite frankly, it’s hard to take a software company seriously with this kind of website. There are also two negative reviews left by customers on OpenEdge’s BBB profile. We Recommend Brex Corporate Card for Startups . I would like to correct technical information in this article. This can get really expensive if you’re closing your account before the end of the contract period. As we’ve noted, many current XCharge customers are only using them because they’re also using the Mitchell 1 automotive repair shop management software, and XCharge is the only provider available to Mitchell 1 users. Easily find SBA 7(a)loans alongside other financing options. The installation program runs. Progress delivers advanced OpenEdge services … Donorbox is a versatile, feature-rich, and easy-to-use donation management system that can help you attract more recurring donors. In other words, you’re on the hook for all 36 months’ worth of fees the moment you sign your contract, whether you keep your account open for that long or not. Well, it integrates with the Mitchell 1 auto repair shop management software, providing a payment gateway and bundled merchant account to businesses using that software. one customer service number to call. The videos on this channel are focused primarily on marketing, although there is one testimonial as well. ShippingEasy got a 5-star review from our team. Brex Card has $0 in annual fees. OpenEdge helps businesses succeed by delivering secure and personalized payment solutions. Welcome to OpenEdge. For order inquiries or assistance, please contact your Entrust representative or authorized channel partner. We hope this information is helpful, and would be willing to discuss if that makes sense. 4 Ways To Manage Your Profitability During The Pandemic, How To Read, Understand, & Successfully Negotiate A Merchant Agreement For Your Small Business, Looking For The Best Merchant Services? BBB Business Profiles generally cover a three-year reporting period. After a long and enjoyable career of traveling around the world as an Air Force navigator, he’s comfortably settled down in the wine country town of Paso Robles in California’s scenic Central Coast region. The company also relies on independent sales agents to sell their accounts, and many of those agents don’t disclose the draconian terms of their contracts. Obsolete software and overly strict contract terms add up to a rating of only 2.5 out of 5 stars. When your business needs help with an OpenEdge product, let the people with the most experience and customer success guide you through. NOTE – This only applies to customers with OpenEdge/XCharge/XWeb for their integrated billing. Our hours are as follows: Technical Support. There are two reasons for this. XCharge’s website has a very dated appearance and looks like it hasn’t been updated in years. Must have a 600+ credit score, $100K+ annual revenue, and 1+ year in business. OpenEdge’s YouTube channel has one testimonial, but it’s not relevant to XCharge’s gateway or merchant account services. Second, all fees and rates charged for merchant accounts are paid to Global Payments, not XCharge. OpenEdge Payments, LLC. If I could leave less than one star I would. Our unbiased reviews and content are supported in part by affiliate partnerships, and we adhere to strict guidelines to preserve editorial integrity. Unlike many providers, XCharge doesn’t include a fixed early termination fee in their contracts. PLEASE DOWNLOAD OPENEDGE MOBILE INSTEAD. Smaller companies such as OpenEdge turn to outsourcing in order to provide after-hours support, but the support representatives they use frequently lack the authority or training to fix difficult technical issues. This company has no scruples and their service response is deplorable when you need someone on weekends. Contract Length and Early Termination Fee: Your email address will not be published. I assumed the charges were related to my active CC processing account. BBB remains operational and focused on serving our business community. Read more. For immediate assistance, Entrust has Customer Service Centers available to serve customers in the Americas, EMEA, and Asia Pacific regions. BBB Business Profiles may not be reproduced for sales or promotional purposes. Works with Proxis Store Manager Classic plus many other software packages. You’ll have to ask for it, and even if it’s approved, be sure to get it in writing. Instead, their contracts through Global Payments include something potentially much worse: a liquidated damages clause. We occasionally send out emails with special offers. X-Charge has been discontinued and will be replaced by OpenEdge EdgeLink - At this time we have no further information on EdgeLink. Fundera is a free-to-use marketplace that allows you to compare lenders side-by-side. You sign a contract and then they hide language in the small print of your monthly statements and add on fees you will never know about and screw you out of as much as 112.50 each month. This document includes both an application to apply for a merchant account and a recital of the standard terms and conditions. All of the complaints appear to stem from the merchant account side of their services. Double-click on the application EXE. Asia Pacific +61 3 9115 7373. Organization Name: K & T Work and western wear. XCharge gets our expert seal of approval. It’s obvious that XCharge isn’t relying too heavily on its website to bring in new customers. The XCharge website doesn’t provide any contact information and makes no mention of customer support options. When dealing with an independent agent, your best defense is to insist on reviewing your contract before signing it, and get every waiver in writing. Support for XCharge products is apparently now provided by OpenEdge. Sunday: Emergency Voicemail Support for merchants unable to transact. Fundera is one of our top picks for SBA loans! RGP supports the ability to transfer customer credit card details between gyms. Responses have not been reviewed, approved or otherwise endorsed by the vendor or bank advertiser. XCharge does not have a separate profile with the BBB. Well, you’ll have to provide at least 60 days’ written notice, which is twice the industry average of 30 days’ notice. Eaglesoft customers have access to a dedicated Patterson Dental Customer Care team by calling (888) 414-7495. If you’re stuck with XCharge for this reason, I’d recommend trying to renegotiate your contract to waive the liquidated damages clause. It’s worth taking a closer look at that Merchant Application, however. We would like to hear about your experience with OpenEdge View. For a limited time get 50,000 rewards points when you spend $1000 with Brex. Global Payments Integrated President Bob Cortopassi shares his insight on digitization and the future of payments. You’ll actually get more favorable (and more flexible) contract terms with Global than you will by going through XCharge. You’ll want to carefully go over every fee with your agent when you’re negotiating your contract, and most importantly, review the entire document before signing up. This when processors should be supporting their customers Openedge withdrew processing fees from my bank for transactions they are still in position of. *** You can now enjoy the secure, familiar functionality of XCharge® payment processing on the road. Donorbox is one of our top picks for Donation Systems! For account numbers starting with: 9305, 4765, 5185, 5353: (800) 941-6557 . Unfortunately, less-than-adequate customer service is a very common complaint against merchant account providers. The product demo no longer works, and there are remarkably few details about the company’s products or services. Sign up today to see it in action. Easily find PPP/SBA loans alongside other financing options. BBB reports on known marketplace practices. First, pricing is customized to each merchant. Step 1a – Install XCharge . ShopKeep POS is one of our top picks for Point of Sale software! Fortunately, not all these fees will apply to every merchant. I anticipate that XCharge will eventually be replaced with similar OpenEdge-branded products, but there’s no telling when that might happen. The Customer Engagement Suite provides valuable data on Analytics, Demographics, and Social Reputation. If you’re using OpenEdge for recurring customer billing in the U.S., Decline Minimizer will automatically update expired and outdated customer credit card information daily - resulting in fewer monthly billing declines and more approvals! Given that Microsoft ended support for Vista back in 2012 (extended support ends in early 2017), it’s a pretty clear indication that no further updates are planned and that the product is gradually being phased out. With a large customer base still using the product, XCharge is still being supported, but it’s apparent that they’re gradually moving new customers over to OpenEdge. Our reviewers praised TouchBistro for a well-designed UI, easy to use format, competitive monthly cost, and numerous integrations. We love XCharge's predictable pricing and excellent service. Home » Merchant Account Reviews » XCharge Review. ADP Payroll is one of our top picks for Payroll Software! For OpenEdge Merchants: (800) 774-6462 (Option 3) or email customerservice@openedgepay.com . When you call them up and ask them, they cannot justify the add ons, just to say we buried it in the fine print of your statements. As the integrated payments division of Global Payments, OpenEdge is driving innovation in software applications – adapting, scaling and simplifying how payments are processed. I asked them to send their authority to add on charges and they produced nothing and ripped me off for over 900.00 in 1 year. High power intelligent charging. Sales agents – particularly independent agents like XCharge uses – are notorious for not disclosing all contract terms before you sign up. Square POS is one of our top picks for Point of Sale! 8:00 AM - … The XCharge website doesn’t provide any contact information and makes no mention of customer support options. PLEASE DOWNLOAD OPENEDGE MOBILE INSTEAD. ... Support Support Center Customer Self Service Download Center Resources Documentation Knowledge Base How-To Videos Webinars Whitepapers Success Stories Community Enhancement Requests Blogs FAQs. Customer Support In accordance with ISO 9001, XCharge developed a complete after-sales service system through 6 collaborated service providers, covering over 100 cities in China and EU countries. 3. Our reviewers like ADP Payroll for its advanced employee management, strong payroll features, and great customer support. For a limited time, get three months free when you sign up via our links! Offerings include the following: Like many providers, XCharge doesn’t disclose any pricing information on its website. Business Profile. Customer Service and Technical Support: Support for XCharge products is apparently now provided by OpenEdge. From a technical standpoint, they seem to be fine, functional products. My business, Olympas Medical Services LLC was being billed each month for services and openedge took money out of my bank account each month despite the account being inactive and they were providing no service. *Our preferred processors use fully transparent Interchange-plus pricing. The most important thing to recognize with a contract like this that lists so many possible fees is that it provides a carte blanche for your sales agent to tack on any number of extra, “junk” fees to your contract. , Advertiser Disclosure: Our unbiased reviews and content are supported in part by. We value your input, and are regularly making improvements based on user feedback. Store the installation files from OpenEdge on your hard drive. Make sure you have a backup plan. With this feature enabled, when customers are transferred OR staff members are synchronized – … How BBB Processes Complaints and Reviews. The default value for this database Broker startup reservation parameter is 0, (disabled) in which case pending connections will time out on the basis of the tcp keepalive value, which by default is 2 hours. They refused to forward the funds to me and to refund back to my customers. In-house support is usually much better, but it’s typically only available during normal business hours. All Rights Reserved. OpenEdge Vision OpenEdge strives to provide the best payment processing and value-added products and services available to its customers. To access the XCharge Client Setup window, choose File , then Setup . Do not use them,. Fattmerchant is one of our top picks for credit card processing! As a matter of policy, BBB does not endorse any product, service or business. Today I was told by OpenEdge credit card processors that the rate they agreed to charge me in October 2017 … When you sign up for XCharge, your Merchant Application is actually through Global Payments. The merchant accounts that come bundled with XCharge’s gateway have lengthy contract terms and a liquidated damages clause if you try to close your account early. Brex Corporate Card for Startups is one of our top picks for business credit cards! While some independent agents provide high-quality service, the majority of them do not. It gets worse. International Association of Better Business Bureaus. Out of the 16 complaints on file, only four were resolved to the satisfaction of the customer. Organization Name: Jean Farris Winery & Bistro. However, the Merchant Application we obtained states that the contract runs for a period of three years, with an automatic renewal clause that will renew it for successive one- year terms thereafter. Even then, we’ve seen complaints from merchants alleging that they were transferred from one department to another, with no one at the company being able to resolve their issue. Xero VS QuickBooks Desktop: How Do These Two Accounting Software Giants Compare? Keeps Double charging our clients, Unable to fix the problem for several weeks now, Switching companies. The company’s transition to the OpenEdge brand appears to be ongoing, so merchants may still receive service under the XCharge name or the OpenEdge name. DRIVER OPENEDGE IPP320 FOR WINDOWS 10. OpenEdge Customer Support Options. OpenEdge, however, has a Support page that lists telephone and email options for contacting the company. Get three months free when you sign up with Helcim through our links! For account numbers starting with: 8487, 8489, 3934: OpenEdge Payments, LLC. According to XCharge’s website, their software is compatible with Microsoft Windows versions up to… Windows Vista. *** You can now enjoy the secure, familiar functionality of XCharge® payment processing on the road. They’re much, much more likely to post a negative review when things don’t go well. The company has been accredited with the BBB since 2012 and currently has a B+ rating. Switch to Merchant Portal. We take a lot of pride in our customer service and are one of the top-rated service organizations in our industry. There’s also an OpenEdge YouTube channel with more recent content. Agents frequently neglect to disclose all important contract terms – especially that liquidated damages clause! XCharge is a payment gateway and merchant account provider headquartered in Pleasant Grove, Utah. Provide Feedback. This is the industry standard today, although more and more providers are ditching long-term contracts like this in favor of month-to-month billing arrangements. Complete these steps: 1. Unfortunately, most of the complaints on their BBB profile don’t include any details, so it’s impossible to determine whether any of them involve XCharge’s payment gateway. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate.

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